CNBC: Are TSA Agents too rude?

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zboy1
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CNBC: Are TSA Agents too rude?

Post by zboy1 »

Are TSA Agenst too rude?

http://www.cnbc.com/id/46993903

If you've ever been browbeaten, barked at or belittled by a TSA agent — and let's be honest, who among us hasn't? — then you've got a friend in Sen. Harry Reid (D-Nev.). The Senate majority leader last week made the equivalent of a 911 call to Miss Manners, suggesting airport security workers "smile" and "say hello" instead of indulging their drill sergeant fantasies.

The Senate majority leader last week made the equivalent of a 911 call to Miss Manners, suggesting airport security workers "smile" and "say hello" instead of indulging their drill sergeant fantasies.

"People who work for our government have to be able to do it with a smile on their face," he said.

Reid plans to ask Homeland Security Secretary Janet Napolitano to tell airport security workers to be nicer — specifically, to international travelers, who often spend hundreds of dollars on visas and feel a little ripped off when they get to the Land of the Free and discover it's actually the Land of the Rude TSA Agents.

And while Miss Manners is at it, she might try to fix a few more problems with the agency assigned to protect America's transportation systems.

Like the TSA screener who poured hot coffee on a pilot after an argument. No kidding.

The incident happened early last week at JFK Airport, a place not exactly known as a hotbed of etiquette, when American Airlines pilot Steven Trivett reportedly asked a group of TSA agents who were arguing outside a terminal to tone things down.

But his request that they "conduct themselves more professionally in uniform and not use profanity or the n-word," didn't go over well.

One screener, apparently not used to being challenged by anyone at the airport, told him to "mind his own business" and then unleashed a barrage of profanity. In the ensuing altercation, TSA agent Lateisha El, reportedly pushed Trivett and tossed a "full cup" of hot coffee on him, according to police.

El was arrested and charged with harassment and misdemeanor assault. Trivett wasn't seriously injured.

Complaints about the TSA's manners are common, and they date back to the agency's inception. The earliest mention of a rude TSA agent can be traced back to early 2002, when a Washington Post reporter noted that confrontations between flight crews and the then-fledgling agency were on the rise.

"The problem is that flight crews do not like taking directions from low-paid guards and object to the idea that they must receive the same scrutiny as passengers," the reporter wrote, apparently buying the TSA's spin on the the new problem.

Ten years and countless incidents later, the American public isn't quite as trusting. Just last month in a Congressional hearing, representatives griped about ineffective and rude agents.

"We're not cattle," said Rep. Gerald Connolly, D-Va., adding that "barking orders" undermines the good work of the Transportation Security Administration, according to one report.

The TSA's bad manners were also called into question by Nebraska Senator Ben Nelson, who last week introduced a bill that would stop the agency from enabling another rude checkpoint behavior: cutting in line.

The Air Passenger Fairness Act of 2012 would "promote fairness for all air travel passengers" by barring airlines and airport operators from using express security lines that allow for certain groups of air passengers to cut to the front of the TSA security screening line at the airport, according to Nelson.

"This bill is about fairness," he said. "Regardless of whether you have a first-class ticket or have reached a certain frequent flier status, the purpose of the airport security screening line is to ensure traveler safety. Allowing a select few to cut in front of those who are waiting patiently, just in order to provide a perk, has nothing to do with safety."

I've had run-ins with rude TSA agents, too — always at arm's length. I've seen other passengers get yelled at, gestured at, herded, prodded and ordered around as if they were children, or at the very least, developmentally-delayed adults ("Take everything out of your pockets!").

Fortunately, they've never done it to me. Maybe it's because I always try to read agents' name tags, make eye contact with them and greet them by name: "Good morning, Bob." After that, they tend to behave. Or maybe they just recognize me and don't want to end up in this column.

Why are some TSA agents rude? Part of the reason is that they have a thankless job, screening thousands of passengers a day in ways they probably would rather not. That's often reflected in their attitude.

In a commentary back in 2008, Walter Williams, a professor of economics at George Mason University, suggested air travelers are partially to blame for agents' obnoxious actions.

"Americans have been far too compliant," he wrote. "And that has given the TSA carte blanche to treat travelers any way they wish."

But at the end of the day, the TSA's workforce and the managers who give them permission to act like little Napoleons are responsible for their own actions. And they must answer for them.

For those of you reading this who say it's unpatriotic to question the actions of an agency that stands guard against terrorism, let me ask you the following question: What if a real law enforcement agency or a branch of the military treated the civilian population like this? Would that be OK?

Of course not.

Even the Georgia State Patrol officer who pulled me over on Interstate 95 just outside of Savannah a few weeks ago said, "Good morning, sir," before writing me up for doing 76 miles an hour in a 65 zone.

It's hardly unreasonable to ask TSA agents to smile and say hello instead of pretending they're the prison guards and we're the inmates.


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Jester
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Re: Are TSA Agenst too rude?

Post by Jester »

zboy1 wrote:Are TSA Agenst too rude?

http://www.cnbc.com/id/46993903
Good article, glad to see mention of the issue.

Reid is taking advantage of the coffee incident to score a point when Napolitano can't hit back. Like the commenters at the end of the article point out, this is, after all, not real leadership on Reid's part. Nothing to get excited about. I don't see an answer to this infestation of the government except Ron Paul or SHTF bigtime.

The TSA is why I quit flying domestically, and is the main reason I am moving out of America rather than just visiting abroad.

Got to get it done. Need a life.

I felt so much freer in Baja, even with the armed troops on the road. They were there to catch drug cartels, not to harass me.
zboy1
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Re: Are TSA Agenst too rude?

Post by zboy1 »

Jester wrote:
zboy1 wrote:Are TSA Agenst too rude?

http://www.cnbc.com/id/46993903
Good article, glad to see mention of the issue.

Reid is taking advantage of the coffee incident to score a point when Napolitano can't hit back. Like the commenters at the end of the article point out, this is, after all, not real leadership on Reid's part. Nothing to get excited about. I don't see an answer to this infestation of the government except Ron Paul or SHTF bigtime.

The TSA is why I quit flying domestically, and is the main reason I am moving out of America rather than just visiting abroad.

Got to get it done. Need a life.

I felt so much freer in Baja, even with the armed troops on the road. They were there to catch drug cartels, not to harass me.
Yeah, a lot of my foreign friends say the same thing--that they feel a lot safer and freer when they're overseas than in the States. The TSA agents, immigration officials, and American flight attendants all make flying a complete disaster over here.
onezero4u
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Post by onezero4u »

f**k TSA, f**k harry reid, f**k napolitano the wicked cunt....f**k ALL the police state
marriage is a 3 ring circus: engagement ring, wedding ring and then suffering.
momopi
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Post by momopi »

In my experience, people who complain about the TSA the most are those who don't really fly that much (or often). And those who complain the most about taxes are those in lower tax brackets.
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MrPeabody
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Post by MrPeabody »

My own personal experience with TSA is that they have always been polite.
Jester
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Post by Jester »

momopi wrote:In my experience, people who complain about the TSA the most are those who don't really fly that much (or often). And those who complain the most about taxes are those in lower tax brackets.
I fully agree.

Maybe it's not about money. Maybe it's about freedom. Perhaps those who are on nice corporate base salaries, with tickets paid for by expense account, obsessing over the frequent flier points they are racking up, are benefitting from the system enough that they don't get angry about it. (Been there, by the way.)

So I guess the TSA could either stand down and go away, or they could pay me a fat paycheck to swallow their crap. That might work.

Same with IRS. Audits, tax liens, etc. happen to people who are disorganized, aren't on regular salaries, change jobs and businesses, work sporadically, own small businesses, don't have accounting systems, etc.

Your point is well made. The actions of big government falls on average people. The upper middle class are happy with Bush/Obama/Romney.
Jester
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Post by Jester »

MrPeabody wrote:My own personal experience with TSA is that they have always been polite.
They are polite as long as you comply.
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